Return & Refund Policy

Last updated: Draft — not yet published

Draft document. This policy is a professionally written starting draft prepared for launch. It must be reviewed — and, where noted, completed with your real business details — by the store owner (ideally with a qualified legal advisor) before the store goes live.

30-Day Return Window

We want you to love your order. If you are not satisfied, you may return unused, unopened items within 30 days of the delivery date for a refund to your original payment method.

Eligibility

Items must be unused, unwashed, and in their original packaging with tags attached.
Due to hygiene reasons, wigs and hair extensions can only be returned if the packaging and protective liner are unopened and undamaged.
Beauty tools and accessories must be unopened and in resalable condition.
Final sale / clearance items are not eligible for return unless defective.

How to Start a Return

Contact us at support@vianeybeauty.com with your order number and the reason for return. We will provide return instructions and, once your item is received and inspected, process your refund within 5-10 business days.

Damaged or Incorrect Items

If your order arrived damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve this quickly with a replacement or refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method. Please allow additional time for your bank or card provider to post the refund to your account.

Return Shipping Costs

Unless the item is defective or incorrect, the customer is responsible for return shipping costs. This will be finalized by the store owner before launch.